We offer FREE return shipping for US domestic orders.
The following terms apply:
Exchanges and Refunds will be accepted within 15 days of your original receipt of the order.
Beyond 15 days ONLY EXCHANGES will be accepted within 15 days of the original receipt of the order.
The products must be returned in the original and/or new condition. Products that are altered or damaged (scratches, wreckage, etc.) do not qualify.
Shipping charges will not be refunded unless products are defective or there is a shipping error.
If the leatherette boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
Shipping costs for the item will not be refunded - this includes international shipping, or any customs fees paid.
For international returns, return shipping and insurance are the responsibility of the customer.
Return/Exchange Instructions
Step #1: Call for a Return Authorization Number (RA#).
To ensure that your return is processed according to your instructions, please call our customer service department at (646) 450-7999 for a return authorization number (RA#), and/or provide exchange information. This number will insure that your return is processed correctly and in a timely manner.
Step #2: Packaging and Labels
Please complete the Return Form on your shipping document or click to print the Return Form*. Be sure to include the return authorization number that you have been given by calling the above number, attach the form to your package and return it to us within 15 days of receipt. Items must be returned to:
Gemcarats.com
1 Linden Place, Suite 400
Great Neck, NY 11021
Phone: (646) 450-7999
Exchanges and Refunds will be accepted within 15 days of your original receipt of the order.
Beyond 15 days ONLY EXCHANGES will be accepted within 15 days of the original receipt of the order.
The products must be returned in the original and/or new condition. Products that are altered or damaged (scratches, wreckage, etc.) do not qualify.
Shipping charges will not be refunded unless products are defective or there is a shipping error.
If the leatherette boxes associated with certain products are not returned, the value of the box will be subtracted from the return.
Shipping costs for the item will not be refunded - this includes international shipping, or any customs fees paid.
For international returns, return shipping and insurance are the responsibility of the customer.
Return/Exchange Instructions
Step #1: Call for a Return Authorization Number (RA#).
To ensure that your return is processed according to your instructions, please call our customer service department at (646) 450-7999 for a return authorization number (RA#), and/or provide exchange information. This number will insure that your return is processed correctly and in a timely manner.
Step #2: Packaging and Labels
Please complete the Return Form on your shipping document or click to print the Return Form*. Be sure to include the return authorization number that you have been given by calling the above number, attach the form to your package and return it to us within 15 days of receipt. Items must be returned to:
Gemcarats.com
1 Linden Place, Suite 400
Great Neck, NY 11021
Phone: (646) 450-7999
